This Terms of Service Agreement (this “Agreement”) constitutes a legally binding contract between you—whether as an individual user or on behalf of an organization you represent (collectively, “Customer”, “you”, “your”)—and DocuFast AI FZ-LLC, a company incorporated in Dubai, United Arab Emirates (Free Zone) (“DocuFast”, “we”, “our”, “us”), governing your use of the DocuFast software, Chrome extension, and related services (collectively, the “Software” or “Services”).

By signing up for, installing, or using the Software, you agree to be bound by this Agreement and our Privacy Policy [insert link]. Customer and DocuFast are each a “Party”, and together the “Parties.”

If you visit our website without using the Software or Services (a “Website Visitor”), this Agreement also applies to you to the extent expressly stated.

DocuFast has developed proprietary workflow documentation and automation technology that enables Customers to capture workflows, create step-by-step instructions, edit and share them, and automate execution for business and training purposes.

1. Software and Services

1.1 License

Subject to this Agreement, DocuFast grants Customer a limited, non-exclusive, non-transferable, revocable license to use the Software during the term of this Agreement in accordance with our documentation and specifications (the “License”).

The License is solely for Customer’s internal business purposes and subject to applicable subscription terms, order forms, or online registration agreements (“Order Forms”). In case of conflict, this Agreement prevails unless an Order Form expressly amends it.

1.2 Modifications

DocuFast may improve, update, or modify the Software at its discretion. We are not liable for any data loss, downtime, or damages resulting from such modifications.

1.3 Support

DocuFast provides commercially reasonable technical support as described in your plan or applicable Order Form.

1.4 Additional Services

Any additional services outside standard Software support will be provided only if agreed in writing in an Order Form.

2. Financial Terms

2.1 Subscription Plans & Fees

DocuFast offers the following subscription plans:

Free Plan (€0/month)
Pro Plan (€15 per user/month)
Pro Team Plan (€10 per user/month, minimum 3 users)
Enterprise Plan (custom pricing)

Fees are stated in the applicable Order Form or plan and are payable in advance.

2.2 Billing & Payment

Unless otherwise stated, all fees are due upon invoicing and payable within ten (10) days. Fees may be charged automatically to the payment method on file.

2.3 Taxes

Customer is responsible for all applicable taxes, duties, and similar charges, excluding DocuFast’s income taxes.

2.4 Fee Changes

We may update subscription fees with prior notice. Changes take effect at the next renewal. Continued use of the Services after such changes constitutes acceptance.

2.5 Refunds

Except where required by law, fees are non-refundable. Credits, if granted, expire upon termination.

3. Customer Responsibilities and Restrictions

3.1 Restrictions

Customer may not:

Reverse-engineer, copy, or modify the Software.
Rent, lease, resell, sublicense, or distribute the Software.
Use the Software to build a competing product.
Circumvent security, or interfere with performance.
Upload malicious code, illegal content, or infringing material.
Share access with unauthorized users.

DocuFast may suspend or terminate access for violations, without refund.

3.2 Responsibilities

Customer is responsible for:

Maintaining devices, networks, and access credentials.
Ensuring all users comply with this Agreement.
Verifying accuracy of documentation and automation outputs.

3.3 Age Restriction

You must be at least 18 years old to use the Services.

3.4 Content Standards

You must not use the Services to transmit defamatory, obscene, threatening, or otherwise unlawful content. DocuFast reserves the right to remove such content and suspend access.

4. Confidentiality

4.1 Definition

“Confidential Information” means all non-public information disclosed by one Party to the other, marked confidential or reasonably understood as confidential, including business data, technical information, and Customer Data.

4.2 Obligations

The Receiving Party must use Confidential Information solely to fulfill obligations under this Agreement and protect it with reasonable care.

4.3 Exceptions

Confidential Information does not include information that is public, independently developed, or lawfully obtained from a third party.

4.4 Remedies

Unauthorized disclosure may cause irreparable harm. The Disclosing Party is entitled to injunctive relief in addition to legal remedies.

5. Intellectual Property

5.1 Ownership

DocuFast owns all rights in the Software, Services, documentation, branding, trademarks, and improvements.

5.2 Customer Data

Customer retains ownership of content created or uploaded via the Software (“Customer Data”). Customer grants DocuFast a limited license to process such data for providing the Services.

5.3 Feedback

DocuFast may freely use suggestions or feedback provided by Customer without obligation.

6. Data Privacy & Security

6.1 Privacy Policy

Use of the Services is subject to our Privacy Policy [insert link].

6.2 Customer Data

Customer warrants it has obtained necessary consents for processing Customer Data, including personal data.

6.3 Security Disclaimer

DocuFast applies industry-standard security measures but cannot guarantee absolute protection against breaches.

7. Automation & AI Disclaimer

Customer acknowledges that:

Automation and AI features may produce errors, incomplete data, or unintended results.
DocuFast is not liable for actions or outcomes resulting from automated execution.
Customer is solely responsible for verifying automated tasks before use.

8. Indemnification

Customer agrees to indemnify and hold harmless DocuFast, its affiliates, officers, and employees from third-party claims, damages, or liabilities arising from:

Customer’s misuse of the Software.
Violation of laws or third-party rights.
Customer Data, including personal data or infringing content.

9. Limitation of Liability

To the maximum extent permitted by law:

DocuFast shall not be liable for indirect, incidental, or consequential damages, including lost profits.
DocuFast’s total liability shall not exceed fees paid by Customer in the twelve (12) months preceding the claim.

10. Term, Termination, and Suspension

10.1 Term

This Agreement remains in effect until terminated by either Party.

10.2 Termination

Either Party may terminate:

For convenience, by closing the account.
For material breach not cured within 30 days’ written notice.
If the other Party becomes insolvent or ceases business.

10.3 Effect of Termination

All rights and licenses terminate immediately.
Fees paid are non-refundable (except where termination is due to DocuFast’s breach).
Customer Data will be returned or deleted in accordance with our policies.

11. General Provisions

Governing Law. This Agreement is governed by the laws of the United Arab Emirates, specifically the laws applicable in the Dubai Free Zone.
Independent Contractors. The Parties are independent contractors.
Assignment. Neither Party may assign this Agreement without consent, except in connection with a merger or sale of business.
Amendments. DocuFast may update these Terms with notice; continued use constitutes acceptance.
Force Majeure. Neither Party is liable for delays caused by events beyond reasonable control.
Severability. If any provision is invalid, the rest remain enforceable.