DocuFast AI FZ-LLC (“DocuFast”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, store, and share personal data when you use our website (the “Website”), our SaaS platform and Chrome extension (the “Software”), and any related services we provide (collectively, the “Service”).

All references to “Customer” include either (i) your employer or organization (where we have contracted with your company to provide the Service), or (ii) you as an individual user if you are engaging with the Service independently (“Individual Customer”). In both cases, “you” or “your” refers to the Authorized User of the Service.

By accessing or using our Website or Service, you consent to the privacy practices described in this Policy.

1. Purpose of this Policy

The purpose of this Policy is to give you confidence in how we handle your personal data and to comply with applicable data protection regulations, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“UAE PDPL”) and, where applicable, the EU General Data Protection Regulation (“GDPR”).

If you have questions, contact us at support@docufast.ai

2. The Service

DocuFast provides a proprietary SaaS platform and Chrome extension that allows Customers to capture workflows, generate step-by-step documentation, edit, share, and automate workflows for employees, partners, or customers.

3. Information We Collect

3.1 Information You Provide (Required)

When you create an account, we may collect:

Name, email address, phone number, and business role.
Organization name (if applicable).
Login credentials.

This information is necessary to create and maintain your account.

3.2 Marketing Recipients

If you sign up to receive marketing communications, we collect your name and email. This is used only to send you updates about DocuFast’s products, services, promotions, or events.

3.3 Optional Information

Depending on your use of the Service, you may choose to provide:

Workflow and task data captured through the Chrome extension.
Data entered into automation features (e.g., form-filling).
Integrations with third-party services (e.g., Confluence, Teams, Salesforce).

This data is used solely to provide functionality of the Service.

3.4 Automatically Collected Information

We automatically collect:

Usage data (features accessed, timestamps, activity logs).
Device and browser information (IP address, OS, device type).
Cookies and similar technologies (see Section 3.6).

3.5 Screen Capture Data

During workflow capture and automation, the Service records screen interactions. This may inadvertently include sensitive information visible on-screen (e.g., names, emails, addresses, or other personal/business data).

⚠️ Important: DocuFast does not intentionally require or use sensitive categories of data (e.g., health, biometric, political, or religious information). You should avoid displaying such data during captures.

3.6 Cookies & Web Beacons

We use first-party and third-party cookies for:

Necessary functions (login sessions, security).
Analytics (e.g., Google Analytics).
Functionality (remembering preferences).
Advertising/retargeting (e.g., LinkedIn, Meta).

You may manage or block cookies in your browser, but disabling them may reduce Service functionality.

4. How We Use Your Information

We use your personal data to:

Provide and operate the Service.
Authenticate users and secure accounts.
Improve and personalize the Service.
Communicate with you about updates, features, or support.
Comply with legal obligations.

Legal bases for processing (depending on jurisdiction):

Your consent.
Performance of a contract.
Compliance with legal obligations.
Legitimate business interests (e.g., security, analytics, product improvement).

5. Sharing Your Information

We do not sell your personal data. We may share it only in these limited cases:

With your Employer/Organization (if you are using the Service through them).
Vendors and Service Providers (hosting, payments, analytics, support).
Automation & AI Vendors: If you use our AI automation features, data you submit may be processed by third-party AI models to generate outputs. Such vendors may not use your data for training.
Business Transfers: In case of merger, acquisition, or sale of assets.
Legal Obligations: Where required by law or government request.

6. Data Storage and Security

We store your data as long as necessary to provide the Service.
Customer Data may be anonymized for analytics and retained indefinitely.
We use industry-standard security measures, including encryption in transit and at rest.
Despite safeguards, no system is 100% secure, and we disclaim liability for breaches beyond our reasonable control.

7. Your Rights

Depending on your jurisdiction (UAE PDPL, GDPR, CCPA if applicable), you may have rights to:

Access and obtain a copy of your personal data.
Request correction or deletion.
Withdraw consent.
Object to certain processing.
Port data to another provider.

To exercise rights, contact us at privacy@docufast.ai.

8. International Transfers

If you access the Service outside the UAE, your data may be transferred to and processed in other countries where our servers or service providers are located. We implement safeguards such as contractual clauses to ensure adequate protection.

9. Government Requests

We may disclose information if required by law, court order, or government authority in the UAE or other jurisdictions where we operate.

10. Third-Party Services

The Service integrates with third-party platforms (e.g., Google, Microsoft, Salesforce). Your use of integrations is governed by those providers’ privacy policies. DocuFast is not responsible for third-party practices.

11. Retention of Data

We retain your personal data:

For as long as your account is active.
As required to comply with legal obligations.
As necessary for resolving disputes or enforcing agreements.

12. Changes to this Policy

DocuFast may update this Policy from time to time. Material changes will be communicated via email or in-app notification. The “Effective Date” at the top indicates the latest version. Continued use of the Service constitutes acceptance.