General Terms and Conditions (GTC)

General Terms and Conditions (GTC)

Docufast Technologies Ltd – docufast.ai
Last updated: June 2026

§ 1 Scope and Provider

1. These General Terms and Conditions (hereinafter “GTC”) apply to all contracts for the use of the Software-as-a-Service application “Docufast,” including the associated browser extension and website (hereinafter collectively referred to as the “Service”), concluded between the customer and the provider.

2. The provider is Docufast Technologies Ltd, 11–13 Georgiou Karaiskaki Street, Carisa Salonica Court, Office 102, 7560 Perivolia, Larnaca, Cyprus, registered with the Register of Companies and Intellectual Property Cyprus under registration number HE 488300 (hereinafter the “Provider”).

3. For the purposes of these GTC, “Customer” means both a business (§ 14 BGB) and a consumer (§ 13 BGB), insofar as the Provider’s offer is directed at the respective group. Where individual provisions apply exclusively to one group, this is expressly indicated.

4. Any deviating, conflicting, or supplementary terms and conditions of the Customer shall not become part of the contract unless the Provider expressly agrees to their validity in writing.

§ 2 Description of Services

1. Docufast is an AI-powered SaaS application that automatically converts screen recordings into step-by-step guides, narrated videos, and interactive walkthroughs and makes them available for documentation, training, and knowledge management.

2. The specific range of functions depends on the plan selected by the Customer and the current service description on the website. The Provider is entitled to further develop, adapt, and improve the Service, provided this is reasonable for the Customer and the core contractual services remain intact.

3. The Provider uses sub-processors to provide the AI functions. Details regarding data processing are set out in the Privacy Policy and, where applicable, a Data Processing Agreement.

4. The Service is provided as a cloud-based solution. The Provider is responsible for making the Service available via the Internet, but not for providing the software for permanent local installation.

§ 3 Conclusion of Contract and Registration

1. The presentation of the Service on the website does not constitute a binding offer, but rather an invitation to submit an offer.

2. The contract is concluded when the Customer registers and selects or orders a plan, and the Provider confirms the registration or order or activates access.

3. The Customer is required to provide truthful and complete information during registration and to keep their access credentials confidential. The Customer is responsible for all activities carried out through their account.

§ 4 Prices and Payment Terms

1. The prices stated on the website for the selected plan at the time of ordering shall apply. Depending on the selected model, billing is carried out monthly or annually in advance.

2. All prices are exclusive of applicable statutory VAT, where applicable. For cross-border services, the applicable tax regulations shall apply (e.g., the reverse-charge procedure for business customers).

3. Payment is processed through the payment service provider Stripe. The Customer must ensure that a valid payment method is stored.

4. If the Customer is in payment default, the Provider is entitled to suspend access to the Service after prior notice. Statutory claims arising from payment default remain unaffected.

§ 5 Contract Term, Renewal and Termination

1. Depending on the selected plan, the contract is concluded for a term of one month or one year (initial term).

2. For business customers, the contract shall automatically renew for the original term unless terminated with 30 days’ notice before the end of the respective term.

3. For consumers, after the initial term expires, the contract shall continue for an indefinite period and may then be terminated at any time with one month’s notice (§ 309 No. 9 BGB).

4. Consumers who concluded the contract via the website shall have an easily accessible cancellation option (cancellation button pursuant to § 312k BGB).

5. The right to extraordinary termination for good cause remains unaffected for both parties. Terminations must be made in text form (e.g., by email to [email protected]).

6. After termination of the contract, the Customer may export their content within a reasonable period. Thereafter, the Provider is entitled to delete the Customer’s data in accordance with statutory requirements.

§ 6 Right of Withdrawal for Consumers

1. Consumers have a statutory right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities.

2. The details of the right of withdrawal are set out in the withdrawal notice below.

3. Since the Service involves the provision of digital services, the right of withdrawal may expire prematurely: the Provider shall only begin performance after the consumer has expressly agreed that performance may begin before the withdrawal period expires and has confirmed their knowledge that, by giving this consent, they lose their right of withdrawal once performance begins.

Withdrawal Notice for Consumers

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date on which the contract was concluded.

To exercise your right of withdrawal, you must inform us:

Docufast Technologies Ltd
11–13 Georgiou Karaiskaki Street
Carisa Salonica Court, Office 102
7560 Perivolia, Larnaca
Cyprus
Email: [email protected]
Phone: +49 159 01226854

by means of a clear statement (e.g., a letter sent by post or an email) informing us of your decision to withdraw from the contract. You may use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for the reimbursement as you used for the original transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees as a result of the reimbursement.

If you requested that the service begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of services already provided up to the time you notify us of your withdrawal, compared with the total scope of services provided for in the contract.

Premature Expiration of the Right of Withdrawal

The right of withdrawal expires for a contract concerning the provision of digital content or services if you have expressly agreed that we may begin performing the contract before the withdrawal period expires and have confirmed that you are aware that, by giving your consent, you lose your right of withdrawal once performance begins.

§ Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)

To: Docufast Technologies Ltd, 11–13 Georgiou Karaiskaki Street, Carisa Salonica Court, Office 102, 7560 Perivolia, Larnaca, Cyprus, Email: [email protected]

I/We () hereby withdraw from the contract concluded by me/us () for the provision of the following service:

Ordered on () / received on (): __________________________

Name of consumer(s): __________________________

Address of consumer(s): __________________________

Date / Signature of consumer(s) (only for notification on paper): __________________________

() Delete as applicable.

§ 7 Rights of Use

1. The Provider grants the Customer, for the duration of the contract, a non-exclusive, non-transferable, and non-sublicensable right to use the Service within the contractually agreed scope.

2. All rights to the Service, the underlying software, and the trademarks remain with the Provider or its licensors.

3. The Provider does not acquire ownership rights to content created by the Customer (e.g., recordings, guides). However, the Customer grants the Provider the right to process and store this content for the purpose of providing the Service.

§ 8 Customer Obligations

The Customer agrees not to misuse the Service. In particular, the Customer shall:

• not create, upload, or distribute any unlawful, offensive, or rights-infringing content;

• not record or process personal data of third parties without the required legal basis;

• not introduce malware or compromise the security or integrity of the Service;

• comply with applicable laws and regulations, in particular data protection and copyright law.

The Customer shall indemnify the Provider against third-party claims arising from unlawful use of the Service or content uploaded by the Customer for which the Customer is responsible.

§ 9 Availability and Support

1. The Provider endeavors to maintain the highest possible availability of the Service. Maintenance work, force majeure, and disruptions outside the Provider’s control (e.g., at third-party providers) may result in temporary limitations.

2. If separate availability or service-level commitments (SLA) have been agreed for a plan, these shall take precedence.

§ 10 Warranty

1. Statutory warranty provisions shall apply unless otherwise provided in these GTC.

2. The Customer must report apparent defects without undue delay. The Provider will remedy reported, reproducible defects within a reasonable period.

§ 11 Liability

1. The Provider shall be fully liable in cases of intent and gross negligence, as well as for damages resulting from injury to life, body, or health.

2. In cases of ordinary negligence, the Provider shall only be liable for the breach of a material contractual obligation (cardinal obligation), the fulfillment of which is essential for the proper performance of the contract and on which the Customer regularly relies. In such cases, liability shall be limited to foreseeable damage typical for the contract.

3. Any further liability is excluded. Liability under mandatory statutory provisions (e.g., the Product Liability Act) remains unaffected.

4. The Customer is responsible for regularly backing up their data to the extent reasonably possible.

§ 12 Data Protection

The Provider processes personal data in accordance with applicable data protection laws. Details are set out in the Privacy Policy. Where the Provider processes personal data on behalf of the Customer, the parties shall conclude a Data Processing Agreement (DPA) pursuant to Article 28 GDPR.

§ 13 Amendments to the GTC

1. The Provider is entitled to amend these GTC with effect for the future where this is necessary for a valid reason (e.g., changes in the law or further development of the Service) and the Customer is not unreasonably disadvantaged as a result.

2. Amendments shall be communicated to the Customer in text form. If the Customer does not object within 30 days, the amendments shall be deemed accepted, provided the Provider has informed the Customer of this consequence in the notification. For consumers, the statutory requirements for effective amendment mechanisms shall apply; material changes require the consumer’s express consent.

§ 14 Final Provisions

1. The law of the Republic of Cyprus shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law shall only apply insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the country in which they habitually reside (Article 6 (2) Rome I Regulation).

2. For all disputes arising from or in connection with this contract, the exclusive place of jurisdiction, insofar as the Customer is a business, shall be the registered office of the Provider in Larnaca, Cyprus. Mandatory statutory jurisdictions, particularly those applicable to consumers, remain unaffected.

3. If individual provisions are or become invalid, the validity of the remaining provisions shall remain unaffected.

4. The contractual language is German.

§ 15 Consumer Dispute Resolution

1. The European Commission provides an online dispute resolution (ODR) platform, which can be found at https://ec.europa.eu/consumers/odr. Our email address is [email protected].

2. The Provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.